Do you have a question about ordering an online ticket, using a discount card or would you like to know about the museum facilities? Find answers to some common questions to help you plan your visit to the Van Gogh Museum.
Please find answers to frequently asked questions about buying tickets and admission to the museum below.
If you can't find what you're looking for, then take a look at the house rules. There you'll find more information about wifi, photography, food and drinks, and more.
Yes, all visitors are required to book a ticket with a start time online.
Holders of e.g. a Museumkaart, ICOM Card, Stadspas and Friends passes also need to book a ticket online.
Only a ticket with start time ensures access to the museum.
If you have a VriendenLoterij VIP-KAART we recommend you book a free ticket with a start time. This ensures access to the museum.
With an online ticket you can visit both the permanent collection and the temporary exhibition. There is no extra charge.
No. A valid entrance ticket lets you visit the entire museum, because we want to give all visitors the opportunity to also view the masterpieces in our permanent collection.
It is not possible to enter the museum earlier than you booked start time. However, you do have half an hour to arrive after your booked start time. It is also possible to change the start time according to the availability. Please fill out the contact form and we will help you the best we can.
Up to 48 hours before the date and time of your planned visit, we will be pleased to help you find an alternative time to visit. We will only be able to offer you a new ticket if a different date and time slot is available.
Please note: don’t try to rebook for another date yourself, as this may stop other people from being able to visit the museum. Please contact us by using the contact form.
Tickets purchased online cannot be refunded. Up to 48 hours before the date and time of your planned visit, we will be pleased to help you find an alternative time to visit. We will only be able to offer you a new ticket if a different date and time slot is available. Please get in touch by using the contact form.
Admission to the museum is only possible with a valid ticket. Check online whether tickets are still available at your chosen time.
No, that’s not a problem. The ticket shows the name of the person who booked the ticked and paid for it. There is a unique bar code on each individual ticket that is scanned on entry.
You can print out your ticket, but you don’t have to: you can also present your ticket on a mobile device for checking at the museum entrance. If you booked a ticket using a discount card, such as a Museumkaart, you must also be able to present it along with your ticket on entry.
There can be several reasons for this:
The e-mail with your tickets might have been moved to your spam or junk mail folder. If you use Gmail, messages like this are often placed in a special folder for advertisements or spam.
There might be a typing error in e.g. the e-mail address. Please contact us using the contact form. We will then correct the mistake and resend the tickets.
There may be a delay due to server problems. Check your email again later.
There may be several reasons preventing you from ordering your ticket online. Check your internet connection and refresh the web page. You can also try again using another browser. Sometimes it can help to restart your computer.
There can be several reasons for this:
Following payment, you will receive an email with the tickets as attached PDF files.
All tickets are only available online, including Stadspas discount tickets.
The Van Gogh Museum offers (international) students a discount on the admission price. A ticket with student discount costs € 10 per visitor. The student ticket is only valid for visits from Monday to Friday, except for Dutch public holidays and school holidays. You can book your ticket online.
Don’t forget to bring your (international) student card with you when you visit the museum, as you will be asked to present it at the entrance.
No, the Van Gogh Museum does not offer discounts for senior citizens, groups or teachers. However, special rates are available for groups of six or more visitors. Each group is required to inform us of their visit in advance. You can do this by making a reservation for a group visit. This is free of charge.
Yes, all tickets are only available online, including tickets for ICOM members or Rembrandt Card holders.
You can store your coat, (hand)bags, small backpacks (up to 45×25×25 cm), and umbrella in the lockers at the museum’s cloakroom (self-service). The lockers can be locked electronically using a numeric code of your choice.
Our cloakroom is unfortunately unable to accommodate large rucksacks and bags, (wheeled) suitcases, trolleys and other luggage or large items such as prams and folding bikes.
If you have items with you larger than 45×25×25 cm, wheeled suitcases or trolleys (any size) you may be refused entrance to the museum. Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square.
Please note, your bags may be screened at the entrance.
Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.
Disabled visitors are required to buy a ticket online. Visitors who require assistance when visiting the museum may bring a companion with them for free. The companion’s ticket includes a multimedia guide. You can book the free companion’s ticket online.
Read more about accessibility.
Free entry for the press is only possible following registration and approval from the Press Office.
If you are unable to find the answer to your question or would like to get in touch for another reason, please complete the contact form. Our team will respond as soon as possible.