Do you have a question about ordering an online ticket, using a discount card or would you like to know more about visiting the museum? Read the FAQs.
Unfortunately, the museum is temporarily closed. We hope to reopen as soon as it is safe to do so.
Do you have a ticket for the museum for the upcoming weeks? No worries. We will refund the amount to your account as soon as possible. We will contact you about this by e-mail. Of course you may also donate your purchase amount.
Without visitors, the museum is missing out on crucial income. With just a small donation, you can support us.
Yes, as a result of the measures introduced to reduce the spread of coronavirus, all visitors are required to book a ticket online.
Holders of e.g. a Museumkaart, ICOM Card, Stadspas and Friends passes also need to book a ticket online.
Only a ticket with start time ensures access to the museum.
f you have a BankGiro Loterij VIP-Kaart we recommend you to book a free ticket with a start time. This ensures you from access to the museum.
With an online ticket you can visit both the permanent collection and the temporary exhibition. There is no extra charge.
A valid entrance ticket lets you visit the entire museum, because we want to give all visitors the opportunity to also view the masterpieces in our permanent collection.
Without an online ticket, we cannot guarantee access. Interest in the museum and the exhibitions exceeds the available capacity of the building. In order to ensure that as many people have the opportunity to enjoy the art in an agreeable atmosphere, it is important that we distribute visitors throughout the day. We do so by using admission tickets with dedicated start times. Additional advantages of this system include there being little to no wait at the entrance and sufficient space for all visitors to enjoy the art at their leisure.
Due to the coronavirus measures, it is not possible to enter the museum earlier or later than your booked start time. It is possible to change the start time. Please fill out the form at the end of this page. We will help you the best we can.
Up to 48 hours before the date and time of your planned visit, we will be pleased to help you find an alternative time to visit. We will only be able to offer you a new ticket if a different date and time slot is available. NB: please don’t try to rebook for another date yourself, as this may stop other people from being able to visit the museum. Please contact us using the form at the bottom of the page.
Tickets purchased online cannot be refunded. Up to 48 hours before the date and time of your planned visit, we will be pleased to help you find an alternative time to visit. We will only be able to offer you a new ticket if a different date and time slot is available. Please contact us using the form at the bottom of the page.
Admission to the museum is only possible with a valid ticket. Check online whether tickets are still available at your chosen time.
Unfortunately, it is not possible to book tickets by telephone. You can reserve tickets easily and quickly on our website.
No, that’s not a problem. The ticket shows the name of the person who placed the order and paid for it. There is a unique bar code on each individual ticket that is scanned on entry.
You can print out your online ticket, but you don’t have to: you can also present your ticket on a mobile device for checking at the museum entrance. If you booked a ticket using a discount card, such as a Museumkaart, you must also be able to present it along with your ticket on entry.
here can be several reasons for this:
There may be several reasons preventing you from ordering your ticket online. Check your internet connection and refresh the web page. You can also try again using another browser. Sometimes it can help to restart your computer.
There can be several reasons for this:
Following payment, you will receive an e-mail with the tickets as attached PDF files.
Due to coronavirus safety measures all visitors need to book online, including Stadspas holders.
Unfortunately, if you booked a ticket with a discount and you are unable to present the relevant discount card at the museum entrance, we will have to refuse you admission. The Van Gogh Museum does not have access to the databases of organizations that issue discount cards, so we cannot check whether or not someone is a card-holder.
Until 10 January 2022, there is a special student discount for both Dutch and international students. Student tickets cost € 10 rather than the usual € 19: Monday to Friday, with the exception of Dutch (public) holidays.
If you hold a CJP pass, you can visit the museum at a 50% discount.
Don’t forget to bring your student card or CJP pass with you when you visit the museum, as you will be asked to present it at the entrance.
No, only a Dutch CJP pass entitles you to visit the museum at a 50% discount.
No, the Van Gogh Museum does not offer discounts for senior citizens, groups or teachers. However, special rates are available for groups of 6 or more visitors. Each group is required to inform us of their visit in advance. You can do this by making a reservation for a group visit. This is free of charge.
Due to coronavirus safety measures all visitors need to book online, including ICOM members or Rembrandt Card holders.
You can store your coat and umbrella in the museum’s cloakroom (self-service). Bags and small backpacks (up to 45×25×25 cm) can be stored in a locker. Our lockers can be locked electronically using a numeric code of your choice.
Our cloakroom is unfortunately unable to accommodate large rucksacks and bags, (wheeled) suitcases and other luggage or large items such as prams and folding bikes.
If you have items with you larger than 45×25×25 cm, you may be refused entrance to the museum. Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square.
Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.
The multimedia guide is available in 11 languages. It costs € 5 for adults and € 3 for visitors aged 13–17. Children aged 6–12 years old can join in with adults for free.
Until 31 December 2020 the following discount applies:
You can pick up the guide on the day of your visit at the multimedia desk in the museum. All devices are thoroughly disinfected before handed over to you.
The Van Gogh Museum is open daily all year round.
Disabled visitors are required to buy a ticket online. Visitors who require assistance when visiting the museum may bring a companion with them for free. The companion’s ticket includes a multimedia guide. You can book the free companion’s ticket online.
Read more about accessibility.
Free entry for the press is only possible following registration and approval from the Press Office.
If you are unable to find the answer to your question or would like to get in touch for another reason, please complete the contact form. Our team will respond as soon as possible.