You can store your coat, (hand)bags, small backpacks (up to 45×25×25 cm), and umbrella in the lockers at the museum’s cloakroom (self-service). The lockers can be locked electronically using a numeric code of your choice.
Luggage
Our cloakroom is unfortunately unable to accommodate large rucksacks and bags, (wheeled) suitcases, trolleys and other luggage or large items such as prams and folding bikes.
If you have items with you larger than 45×25×25 cm, wheeled suitcases or trolleys (any size) you may be refused entrance to the museum. Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square.
Please note, your bags may be screened at the entrance.
Prams, buggies, walking frames and wheelchairs
Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.
Lost something in the museum? We register found items on the website of iLost, a platform developed specifically to regain your lost items.
Photography (without a flash or tripod) is only permitted at certain designated areas in the museum, such as in the Entrance Hall and by the so-called ‘selfie walls’.
To avoid causing a nuisance to other visitors, photography of artworks in the museum galleries and exhibition spaces is not permitted. Please note that images of works in the museum collection are available to share and download from our website.
Photographs, videos and films may only be used for private, non-commercial purposes.
We would appreciate it if you share your photographs with us on Facebook, Instagram or Twitter.
Filming or photographing for commercial use
If you would like to film or take photographs for professional and commercial purposes, please contact rightsandreproductions@vangoghmuseum.nl.
Journalists, bloggers or vloggers
If you are a journalist or blogger interested in filming or taking photographs at the museum, please contact our Press Office and request a press visit.
Please consider other visitors and limit the use of your mobile telephone wherever possible.
For refreshments during your visit, please visit the espresso bar in the entrance hall or the museum cafe Le Tambourin on the first floor.
Food and drinks are not permitted in the museum or in the exhibition galleries.
Smoking is not permitted anywhere in the Van Gogh Museum.
Pets are not permitted in the museum. Guide dogs fitted with a suitable harness are welcome in the museum.
Camera supervision (CCTV) is in operation throughout the museum.
Free Wi-Fi is available in the museum.
The following regulations also apply in the museum:
- It is not permitted to touch artworks or exhibits.
- It not permitted to run or scream in the museum.
The general terms and conditions for visitors apply to all visits to the Van Gogh Museum.
The Van Gogh Museum is committed to creating a safe and welcoming environment for all of our visitors. Should you fail to comply with our regulations, a member of the security team may ask you to leave.