Read more about the necessary measures to ensure that your museum visit is as safe and pleasant as possible in the COVID-19 era.
We have taken the necessary measures to ensure that everyone’s visit is as safe and pleasant as possible, in line with the latest Dutch government regulations. Read on for all you need to know about your visit.
Although additional measures to prevent COVID-19 are lifted, please follow the guidelines to avoid getting infected:
Always follow the staff instructions. They will specifically oversee compliance with the safety guidelines. If you have any questions about the safety guidelines, please ask our staff.
Tickets are only available online. If you prefer to visit the museum during quieter hours, we recommend booking a ticket with start time between 9 and 10:30 am or after 4 pm. That's when it's usually quieter in the museum.
Please arrive on time. It is unfortunately not possible to visit the museum later than your booked start time. This is due to the limited capacity of the museum as a result of the guidelines issued by the National Institute for Public Health and the Environment (RIVM).
If you arrive later than your booked start time, we, unfortunately, cannot allow you to enter the museum. You are also not entitled to any reimbursement for the cost of your ticket.
If you have a cold or other symptoms, you should stay at home, even if you have been vaccinated. You can rebook your ticket to another day free of charge. Please get in touch with us using the contact form.
If you have booked your ticket through a travel agent or reseller, please contact the relevant travel agent / reseller.
A ticket to the museum grants access to both the permanent collection and the temporary exhibition. The standard ticket price has not changed.
All tickets are available online.
You can still visit the museum with a Museumkaart, Dutch CJP pass or other valid discount card. The rates and discounts still apply, but you do need to book a ticket online.
If you have an ICOM Card, Rembrandtpas or Stadspas, you also need to book a free ticket online. Without an online ticket with start time, we cannot allow you into the museum.
You can stay at the museum for as long as you like, within the general opening hours. You do not need to leave by a certain time.
For the time being, the museum is only open to individual visitors. A maximum of five tickets can be booked or purchased at one time.
Please do not visit the museum with a large group, as this will make it more difficult for our staff and other visitors to comply with the RIVM guidelines.
You can scan your paper or digital (smartphone) ticket at the entrance. Van Gogh Museum staff will be on hand to assist you.
We believe that it is important that you are able to enjoy the art in the manner to which you are accustomed. This means that you are free to move around the museum as you wish: there is no fixed walking route.
Walking directions are indicated at entrances and exits, in the stairwell and at narrower places. Markings have also been installed on the floor, to help you keep a safe distance from other visitors.
Please wash your hands or use hand sanitizer before and after your visit to the Van Gogh Museum. There are multiple hand sanitizer points in the museum. Our staff regularly wash their hands thoroughly, and the museum is regularly cleaned.
You should be able to avoid touching doorknobs during your visit. There are no doors in the permanent collection. All doors in the Exhibition Wing will remain open, unless there is a wall button allowing you to open the door automatically.
The multimedia guide is still available as usual in the Van Gogh Museum. Simply book the multimedia guide together with your online ticket.
All educational material, including the multimedia guide, is thoroughly disinfected following use.
A maximum of two people is allowed in the lift at one time. If you are visiting the museum with your family (or another social unit), you can only use the lift with them.
You can store your coat and umbrella in the museum’s cloakroom (self-service). Bags and small backpacks (up to 45×25×25 cm) can be stored in a locker. Our lockers can be locked electronically using a numeric code of your choice.
Our cloakroom is unfortunately unable to accommodate large rucksacks and bags, (wheeled) suitcases and other luggage or large items such as prams and folding bikes.
If you have items with you larger than 45×25×25 cm, you may be refused entrance to the museum. Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square.
Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.
The toilets in the museum are open, and will be cleaned even more often than usual. When visiting the toilet, please follow any instructions given by our staff. There are more than enough toilets for all visitors.
The museum cafe Le Tambourin on the first floor and the espresso bar in the entrance hall are open for drinks or a snack.
The museum shops are open. Please, follow the signs in the shops or staff instructions. We kindly ask that you use contactless payment (bank card or smartphone) wherever possible.
If you are unable to find the answer to your question or would like to get in touch for another reason, please complete the contact form. Our team will respond as soon as possible.
The Amsterdam Public Health Service (GGD) may ask the Van Gogh Museum to provide personal data in order to help them track coronavirus. For the sake of public health, the Van Gogh Museum will comply with any such request.
This safety measures, in addition to the terms and conditions, applies to everyone who purchases a ticket or purchased a ticket before 13 March 2020, and will visit the Van Gogh Museum from 1 June 2020 onwards.
We ask our visitors to comply with the national coronavirus guidelines and to follow the recommendations made by the National Institute for Public Health and the Environment (RIVM), so that everyone has an enjoyable and safe visit.
The Van Gogh Museum reserves the right to revise the safety measures should this be necessary in light of revisions to protocols and guidelines issued by the RIVM and/or the government.
