Van Gogh Face Coverings
Find your favourite washable and reusable Van Gogh face mask in our online shop.
Read more about the necessary measures to ensure that your museum visit is as safe and pleasant as possible in the COVID-19 era.
We have taken the necessary measures to ensure that everyone’s visit is as safe as possible. Read on for all you need to know about your visit.
The Van Gogh Museum staff will make every effort to ensure that your visit is as safe and enjoyable as possible during the COVID-19 era.
Always follow the staff instructions. They will specifically oversee compliance with the safety guidelines.
If you have any questions about the safety guidelines, please ask our staff (while keeping a suitable distance).
All visitors aged 13 and older must wear a face mask in the museum.
There is an exemption for people who cannot wear a face covering because of a physical or mental illness or impairment, or disability. Additional information.
If you have (mild) symptoms such as shortness of breath, fever or a sore throat shortly before your planned visit, stay at home. You can switch your ticket to another day free of charge. If you have symptoms and visit the museum anyway, you will be refused entry.
Tickets are only available online.
Please arrive on time. It is unfortunately not possible to visit the museum later than your booked start time. This is due to the limited capacity of the museum as a result of the guidelines issued by the National Institute for Public Health and the Environment (RIVM).
If you arrive later than your booked start time, we, unfortunately, cannot allow you to enter the museum. You are also not entitled to any reimbursement for the cost of your ticket.
If you have a cold or other symptoms, you should stay at home, in line with the guidelines of the National Institute for Public Health and the Environment (RIVM). You can change your ticket to another day free of charge. Please get in touch with us using the contact form.
If you have booked your ticket through a travel agent or reseller, please contact the relevant travel agent / reseller.
A ticket to the museum grants access to both the permanent collection and the temporary exhibition. The standard ticket price has not changed. The following discounts apply to students and visitors who would like to use the multimedia guide:
You can still visit the museum with a Museumkaart, Dutch CJP pass or other valid discount card. The rates and discounts still apply, but you do need to book a ticket online.
If you have an ICOM Card, Rembrandtpas or Stadspas, you also need to book a free ticket online. Without an online ticket with start time, we cannot allow you into the museum.
You can stay at the museum for as long as you like, within the general opening hours. You do not need to leave by a certain time.
For the time being, the museum is only open to individual visitors. A maximum of five tickets can be booked or purchased at one time.
Please do not visit the museum with a large group, as this will make it more difficult for our staff and other visitors to comply with the RIVM guidelines.
You can scan your paper or digital (smartphone) ticket at the entrance. Van Gogh Museum staff will be on hand to assist you.
All visitors aged 13 and older are required to wear a non-medical face mask in the museum.
An exemption is made for people who are unable to wear a face covering because of a disability or illness, which can be either visible or invisible.
Proof of exemption
Visitors who fall under the exemption rule must be able to demonstrate why they are eligible if requested to do so by museum staff. Examples include:
Please wash your hands or use hand sanitiser before and after your visit to the Van Gogh Museum. There are multiple hand sanitiser points in the museum. Our staff regularly wash their hands thoroughly, and the museum is regularly cleaned.
It is vital to keep 1.5 metres distance from others. This applies throughout the museum and in the galleries.
The museum building is large enough for visitors to remain a safe distance from each other.
Families and other social units should keep 1.5 metres distance from others as a single unit.
We believe that it is important that you are able to enjoy the art in the manner to which you are accustomed. This means that you are free to move around the museum as you wish: there is no fixed walking route.
Walking directions are indicated at entrances and exits, in the stairwell and at narrower places. Markings have also been installed on the floor, to help you keep a safe distance from other visitors.
Our staff will monitor whether visitors are complying with the social distancing measures, and will give instructions where necessary.
You should be able to avoid touching doorknobs during your visit. There are no doors in the permanent collection. All doors in the Exhibition Wing will remain open, unless there is a wall button allowing you to open the door automatically.
The multimedia guide is still available as usual in the Van Gogh Museum. All educational material, including the multimedia guide, is thoroughly disinfected following use.
A maximum of two people is allowed in the lift at one time. If you are visiting the museum with your family (or another social unit), you can only use the lift with them.
You can store your coat and umbrella in the museum’s cloakroom (self-service). Bags and small backpacks (up to 45×25×25 cm) can be stored in a locker. Our lockers can be locked electronically using a numeric code of your choice.
Our cloakroom is unfortunately unable to accommodate large rucksacks and bags, (wheeled) suitcases and other luggage or large items such as prams and folding bikes.
If you have items with you larger than 45×25×25 cm, you may be refused entrance to the museum. Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square.
Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.
The toilets in the museum are open, and will be cleaned even more often than usual. When visiting the toilet, please follow any instructions given by our staff and keep 1.5 metres distance from other visitors. There are more than enough toilets for all visitors.
The espresso bar in the entrance hall is open for drinks or a snack. The museum cafe Le Tambourin is temporarily closed, due to national policy relating to the coronavirus (COVID-19).
The museum shops are open; a maximum of one visitor from your party may visit a shop at any time. Follow the signs in the shops and keep 1.5 metres distance from other visitors. We kindly ask that you use contactless payment (bank card or smartphone) wherever possible.
If you are unable to find the answer to your question or would like to get in touch for another reason, please complete the contact form. Our team will respond as soon as possible.
The Amsterdam Public Health Service (GGD) may ask the Van Gogh Museum to provide personal data in order to help them track coronavirus. For the sake of public health, the Van Gogh Museum will comply with any such request.
This safety measures, in addition to the terms and conditions, applies to everyone who purchases a ticket or purchased a ticket before 13 March 2020, and will visit the Van Gogh Museum from 1 June 2020 onwards.
We ask our visitors to comply with the national coronavirus guidelines and to follow the recommendations made by the National Institute for Public Health and the Environment (RIVM), so that everyone has an enjoyable and safe visit.
The Van Gogh Museum reserves the right to revise the safety measures should this be necessary in light of revisions to protocols and guidelines issued by the RIVM and/or the government.